Terms and Conditions
TERMS AND CONDITIONS
MAKING A CONTRACT WITH US
- When you place an order with us, you are making an offer to buy goods. We will send you an e-mail to confirm that we have received your order.
- Once we have reviewed your order we will e-mail you again to confirm that we accept your order, and that a contract has been made between us.
- In the unlikely event that the goods are no longer available, or that we have made a pricing mistake, we will advise you of this. You will not receive an e-mail confirming acceptance of your order, and there will be no contract between us.
- Images of products on this website are for illustrative purposes only. Your goods may vary slightly from the image shown on the website and will not include any of the pictured accessories, unless stated in the specification of the goods. Whilst goods may be shown assembled they may require assembly by you.
- We have made every effort to display as accurately as possible the colours of our products that appear on this website. However, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the actual goods.
- Whilst we try to be as accurate as possible, all information provided is approximate and is provided in good faith.
- This contract is covered by English law.
HOW TO PLACE ORDER
- You can use our website to place an order by selecting the product you wish to buy and adding it to your basket. Items you do not require can be removed from your basket at any time. If you prefer to order by telephone you can do so by calling +44(0)203 189 1869.
- Carriage charges will be shown prior to you placing your order.
- You will be required to pay for the goods in full at the time of ordering.
- We use secure payment facilities for online purchases. You can pay for your order by Visa, Mastercard, Delta/Connect or PayPal.
- Promotional prices only apply during the period stated.
- All prices quoted on our website are in UK pounds and include Value Added Tax at the current rate.
- Once your order has been confirmed, changes may not be possible or may incur additional charges or delays.
- Once your order is complete we will notify you of the dispatch date.
DELIVERY & CARRIAGE CHARGES
- Goods will normally be dispatched from our warehouse within 1 working day and any estimated dispatch date is a an estimate, which can change without notice.
- We will normally deliver goods within 1-2 working days of dispatch for UK, 10 working days for Europe and up to 20 working days worldwide.
- Your order may arrive in more than one delivery
- We will deliver the goods to the premises you specify on your order. You must be at home to accept delivery of your order, which is normally between 9:00am and 6:00pm Monday-Friday.
- We will not accept responsibility for loss or damage if you instruct the delivery company to leave the goods unattended.
- Disposal of packing materials is your responsibility.
- After two failed delivery attempts (or if you are not at home for an agreed delivery) the goods may be returned to the factory and we reserve the right to charge you an additional re-delivery charge.
- If you change the delivery address once the goods have been dispatched to you, we reserve the right to pass on any extra charges made by our carriers for redirecting your delivery.
- Please check the goods on delivery - any goods found to be missing or damaged should be notified to the delivery driver at the time of delivery or ourselves within a reasonable time.
- If the goods are lost or damaged in transit, please let us know promptly.
- Deliveries are made to a ground floor entrance only and on the condition that there is reasonable access for the safe and prompt delivery of the goods. You should tell us about any special delivery requirements or conditions when you place your order.
- Sometimes, for reasons beyond our control we may be prevented from delivering your goods as planned. These might include things such as accidents, breakdowns, fire, flood, storm, severe weather, acts of god, war, riot, civil commotion, malicious damage or the default of our suppliers. We will try to put things right as soon as possible however we can’t be responsible where this causes a delay or failure in delivering your goods.
- Time is not the essence of the contract unless expressly stated otherwise in writing by a Director of the Company.
CANCELLATION AND RETURNS
- You can cancel your contract at any time up to 14 days after the day of delivery. To do this, please e-mail, fax or write to us. We are unable to accept cancellations by phone.
- You do not have to give any reason for cancellation. However, a brief explanation will help us to improve the service we offer to customers in the future.
- If you cancel, you must return the goods within 14 days of cancellation, complete with the original packaging to us, at your own expense. You must ensure that the goods are packaged adequately to protect against damage.
- If you fail to return the goods, we will collect them, and we will charge you the direct cost of collection. If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will charge you for the reduction in value.
- We will refund all monies paid to us by you including any postage / carriage within 30 days, less any costs due under this contract.
- Business customers, or customers exempt from the distance selling regulations may not cancel an order without our mutual agreement.
- This cancellation policy does not affect your legal rights - for example, if goods are faulty or misdescribed.
FAULTY GOODS / GUARANTEE
- If there is a problem with the goods, please notify us by email or in writing providing details of the problem. Its helpful if you can provide us with a digital photograph of the problem as this normally saves you having to return the goods for inspection. We will deal with the matter in accordance with your legal rights.
- All goods are covered by a manufacturer’s warranty against faulty workmanship and materials, subject to the terms and conditions of that warranty.
- The manufacturer’s warranty is provided in addition to the rights that the law says you have as a consumer and accordingly, your statutory rights are not affected.
- If an exchange is necessary, this will be arranged without unreasonable delay and without charge. Replacement goods will not be dispatched until the original goods have been received at our warehouse and checked.
- The cost of returning goods to us is your responsibility, however on inspection we will refund your reasonable postage costs, providing that the goods are found to be faulty. If the goods are not faulty, we will return them to you, however you will be required to cover our reasonable postage costs.
- Within this time scale we will replace defective goods free of charge, at our discretion, providing that you have returned to us any faulty goods upon request.
- If an item is no longer available we will offer an alternative. However our liability will be to replace the faulty goods only and we are unable to guarantee an exact match. In this instance you will have the option of a refund.
- Where we replace faulty goods you are responsible for their disposal if they have not previously been returned to us.
LOWEST PRICE GUARANTEE
We will price match any UK based competitor within 7 days after purchase, on a ‘like for like’ basis (your total quotation price), taking all charges into account and available for dispatch/delivery on the same terms as ours, furthermore we will beat their price by 5% of the difference. To make a price match claim, please forward us a detailed quotation from our competitor by email to firstname.lastname@example.org.
- The products sold on this website have been designed to comply with all relevant UK legislation. We cannot warrant or represent that they comply with any legal requirement outside the uk.
- We do not accept liability for any consequential loss of profit or indirect losses. You should therefore not book installation of the goods until you have received them and inspected them.
TRADE OR BUSINESS CUSTOMERS
- The following conditions apply to orders placed by Trade or Business Customers.
- Orders may not be cancelled except with our mutual agreement and having been confirmed in writing by a Director or our company. We reserve the right to make cancellation and/or re-stocking charges.
- 9.2 Claims for missing or damaged items must be made within 2 days of delivery.
WEBSITE DISCLAIMER FOR COLLECTIVEBIKES.COM
This disclaimer details our obligations to you regarding our website. This disclaimer has been provided and approved by legal forms provider LegalCentre.co.uk. Please read this disclaimer in full before you use this Website. Using the Website implies that you accept the terms of this disclaimer. We do occasionally update this disclaimer so please refer back to them in the future.
USE OF WEBSITE
- You are permitted to use our website for your own purposes and to print and download material from this Website provided that you do not modify any content without our consent. Material on this website must not be republished online or offline without our permission.
- The copyright and other intellectual property rights in all material on this Website are owned by us or our licensors and must not be reproduced without our prior consent.
- Subject to paragraph 1.1, no part of this Website may be reproduced without our prior written permission.
- When using this website you shall not post or send to or from this Website any material for which you have not obtained all necessary consents, is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom;
- We take all reasonable steps to ensure that this Website is available 24 hours every day, 365 days per year. However, websites do sometimes encounter downtime due to server and, other technical issues. Therefore we will not be liable if this website is unavailable at any time.
LINKS TO AND FROM OTHER WEBSITES
- Any links to third party websites located on this Website are provided for your convenience only. We have not reviewed each third party website and have no responsibility for such third party websites or their content.
- If you would like to link to this Website, you may only do so on the basis that you link to, but do not replicate, any page on this Website and you do not in any way imply that we are endorsing any services or products unless this has been specifically agreed with us.
- If you choose to link to our website in breach of Paragraph 4.2 you shall fully indemnify us for any loss or damage suffered as a result of your actions.
EXCLUSION OF LIABILITY
- We take all reasonable steps to ensure that the information on this Website is correct. However, we do not guarantee the correctness or completeness of material on this Website. Neither we nor any other party (whether or not involved in producing, maintaining or delivering this Website), shall be liability or responsible for any kind of loss or damage that may result to you or a third party as a result of your or their use of our website. This exclusion shall include servicing or repair costs and, without limitation, any other direct, indirect or consequential loss.
- In order to offer you Klarna’s payment methods, we might in the checkout pass your personal data in the form of contact and order details to Klarna, in order for Klarna to assess whether you qualify for their payment methods and to tailor those payment methods for you. Your personal data transferred is processed in line with Klarna’s own privacy notice.
LAW AND JURISDICTION
This Legal Notice shall be governed by and construed in accordance with English law. Any dispute(s) arising in connection with this Legal Notice are subject to the exclusive jurisdiction of England and Wales.
Collective Bikes is owned and operated by;
Certified Collective Ltd
Company number: 10958952
The Hub, 20 Dawes Road, London, England, SW6 7EN, UK