Delivery and Returns
EU MAINLAND DELIVERY
STANDARD DELIVERY 3-7 working days.
Offshore locations may incur additional costs.
IMPORTANT DISCLAIMER - EU ORDERS.
No custom taxes anymore due to the opening of our new warehouse in EU mainland.
All Collective Bike’s can be returned within 14 days from delivery. They must be unopened and in original packaging. For returns, please send the bike back to – Collective Bikes - 11c Stephenson Road, Clacton-On-Sea, Essex, CO15 4XA, UK. The buyer is responsible for the cost of the return for unwanted goods. This does not affect your statutory rights. We are unable to accept returns for unwanted goods outside of the EU.
Please note – the above delivery times are as a guide only. Although we always aim to deliver within the given timeframe, there are instance where couriers let us down. Therefore Collective Bikes cannot be held liable for any loss/damages resulting from late delivery. For more information, please visit our terms and conditions page.